At materialhandling.com, we always do our best to honor a customer’s product return request as quickly as possible. Our return policy requires that all returned products have a Returned Goods Authorization (RGA) number for a request to be considered.
To receive a refund, products must be returned intact and in like-new condition. Customers will be charged a restocking fee of 25%, and are responsible for return shipping costs.
materialhandling.com accepts returns that are dated within 15 days of the product’s receipt, with the exception of custom orders which are non-refundable. We ask that the product is sent back within five business days of receiving the RGA identification number.