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At PHS, we always do our best to honor a customer’s product return request as quickly as possible. Our return policy requires that all returned products have a Returned Goods Authorization (RGA) number for a request to be considered.
To receive a full refund, products must be returned intact and in like-new condition. Customers will be charged a restocking fee of 25%, and are responsible for return shipping costs.
PHS accepts returns that are dated within ten days of the product’s receipt, except for non-refundable custom orders. We ask that the product be sent back within five business days of receiving the RGA identification number.